Customer Support
Instruction video
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Preparation
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Sensor setup
FAQ After purchase
After purchase
Q.The lid doesn’t move.
A. Please try this below:
- Turn on the main power button
- Turn on/off the manual power button
- Change the batteries with brand new ones
Q.The lid doesn’t close
1. Is there any obstacle within the lid range?
It closes within about 4 seconds, but if there is anything there, the lid remains open. So please check it.
2. Have you pressed the manual power button?
Press once again, and wait for a bit to see if it closes automatically again.
Q.The lid opens unintentionally.
It’s because the sensor range is wide. So just adjust it to a narrower setting.
Q.The lid doesn’t close (when you place it under the counter).
The counter might be within the sensor range. So just adjust it to a narrower setting.
Q.I want the lid open faster.
It’s because the sensor range is narrow. So just adjust it to a wider setting.
Q.The lid doesn’t close fully, or doesn’t close symmetrically.
Please check if the wings open/close fully, or if there is anything between the wings and the body. It’s also better to clean by taking out the wings.
Q.The lid opens / closes slowly.
The batteries may be almost dead, so please change them. The red lamp flashes for 7 seconds (green when normal) if so. When the batteries are completely dead, the lamp is gone.
Warranty
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Warranty term
1 year
(from the delivery date) -
How to claim
- In-Warranty:
- Replacement/Repair with no charge
- Out of Warranty:
- Replacement/Repair with charge
*Replacement or repair is depending on the Manufacturer's judgment
* Only ZitA purchasers can purchase a lid after the warranty expires. Click here to purchase a lid.
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Condition
- Defection caused by the manufacturer
- Not being converted and modified by users
* Accident, improper care, carelessness, normal wear and tear, or natural decomposition of materials over time are not applicable.
Return
You can return ZitA for a full refund if you aren't satisfied.
These cases below apply:
- It doesn't suit your interior.
- You aren't satisfied with its quality.
- It’s actually not what you imagined.
- You have already opened the package.
- The size is not your ideal.
Condition of return
- Within 30 days from the arrival date
- No damage from / by the user(s)
- Postage fee is paid by the user(s)
Please submit your inquiry here:
Customer Support
Please seek assistance for any issue on ZitA here.
Our customer support will answer your inquiry.