FAQ before purchase
Before purchase
Q.Won't it be broken by water leaking from trashes?
You don't need to worry. The battery pack is behind the lid, and rarely touches any garbage.
Q.Is it easy to clean up?
Yes, you can take apart the lid pieces without any tools, and you can clean up very easily. The body is made from stainless steel 430. You can clean up with only a little wipe up when it gets a stain.
Q.If the sensor breaks, can I buy another lid separately?
It's free within the warranty term.
After that, you can buy it for 45USD.
Q.When I throw trash away, do I have to put my hand inside the can?
No, you don't have to. Just like a normal trash can, you can throw it out from above.
Q.Does the lid close immediately?
If there is nothing detected by the sensor, it closes in about 4 seconds.
If there is something there, it remains open.
Q. I'm thinking of using it under the counter. Does it detect if there is always something above?
You can adjust the sensor.
If the lid opens unintentionally > narrow the sensor range.
If you want the lid open quickly > widen the sensor range.
*Refer to the instructions for detail.
Q.Is the lid hazardous (as far as getting your hand caught in it)?
The lid is light, and you don't have to worry about it. When the lid touches an obstacle, it stops.
Q.If I throw trash away from a distance, does it also open automatically?
We apologize that we didn't estimate such usage, so it almost certainly doesn't work.
Q.When batteries are gone, does the lid not work at all?
You can move it manually as well.
Q.What can I do if I don't want it to work automatically?
Please turn off the switch on the back of the body.
Q.What is the battery converter?
It requires 2 size C batteries, but with the battery converter, you can use 2 AA size batteries.
Q.Can I use ZitA if I don't have enough width and the lid can't fully open?
If the lid movement is obstructed constantly, it would be a cause of malfunction.
So please keep its width at 15.15 inches (38.5cm)
Q.Can I use a smaller bag?
It's supposed to be 19.68 inches (50cm) of width, ideally.
If the bag isn’t long enough we recommend placing something underneath to raise the bottom.